Utility Billing


COVID-19 (Coronavirus) Information

Effective Monday, March 14, 2022 the Utility Billing Office will have counter hours from 9am to 4pm, Monday through Friday. Utility Billing staff is also available by phone or email 8am to 4:30pm.

COVID-19 Utility Relief: The City of Bremerton is working to reduce the financial stress COVID-19 has created for our residents. The COVID-19 utility moratorium ends Sept. 30, 2021. State leaders urge customers who are behind on water bills to contact their utility providers. To learn about financial relief programs available for City of Bremerton customers affected by COVID-19 click here.

We’re updating our Utility Billing Customer Account Records!
To ensure you receive important notifications or advisories it’s vital we have current contact details. 

To update your records, complete the Customer Record Update form.

*Note, this form is to update current tenant and owner information only. If you wish to add a new tenant, please see the Tenant Change form.* 

Or, you may contact us at 360-473-5316 or billing@ci.bremerton.wa.us.


Pay Your Bill
Bremerton area water, wastewater and stormwater is managed by the City of Bremerton Water Department.

Billing Questions


For questions regarding bills, rates, and consumption please contact the City of Bremerton's Utility Billing at 360-473-5316.

For all other non-billing water related questions, please contact the City of Bremerton's Customer Response line at 360-473-5920.

For discolored water flushing instructions please see the Discolored Water webpage, or call the City's Water Hotline at 360-473-5490.
  1. How do I make after-hours payment?
  2. How do I start automatic payments?
  3. How do I make billing service inquiries?
  4. How do I make payments to a delinquent account?
  5. Whom do I contact about utility emergencies?
  1. How do I contact the automated phone service?
  2. Are property owners responsible for outstanding charges incurred by a tenant?
  3. How do I start service or request final billing?
  4. When is my bill due?
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New Service Announcement 


Our new electronic billing service is here, which means a simple online system and more convenient options to view and pay your bill – such as automatic payments, payment by phone (360-473-5316, option 1) and Pay by Text!

Visit www.invoicecloud.com/bremertonwa to access the payment portal or click here to see FAQs on the new billing system.
  1. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
  2. Will I receive a confirmation email that my bill has been paid?
  3. Do I need to register to pay a bill?
  4. I forgot my password, how do I access my account?
  5. What forms of payment can I use?
  1. How will I know that my payment has been accepted?
  2. Can I use more than one payment method per transaction?
  3. How do I change my account information?
  4. What is AutoPay?
  5. Can I cancel AutoPay?
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