FAQs

Billing Questions
For questions regarding bills, rates, and consumption please contact the City of Bremerton's Utility Billing at 360-473-5316.

For all other non-billing water related questions, please contact the City of Bremerton's Customer Response line at 360-473-5920.

For discolored water flushing instructions please see the Discolored Waterwebpage, or call the City's Water Hotline at 360-473-5490.

  1. How do I make after-hours payment?
  2. How do I start automatic payments?
  3. How do I make billing service inquiries?
  4. How do I make payments to a delinquent account?
  5. Whom do I contact about utility emergencies?
  6. How do I contact the automated phone service?
  7. Are property owners responsible for outstanding charges incurred by a tenant?
  8. How do I start service or request final billing?
  9. When is my bill due?
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  1. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
  2. Will I receive a confirmation email that my bill has been paid?
  3. Do I need to register to pay a bill?
  4. I forgot my password, how do I access my account?
  5. What forms of payment can I use?
  6. How will I know that my payment has been accepted?
  7. Can I use more than one payment method per transaction?
  8. How do I change my account information?
  9. What is AutoPay?
  10. Can I cancel AutoPay?
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